Base: $65,000.00 to $75,000.00; bonus/equity: not ...
Fully remote
3 years customer service experience
1 year supervisory experience
Microsoft office intermediate excel
The Supervisor of Product Technical Support leads a team providing exceptional technical guidance for ZOLL Cardiac Management Solutions products to patients and medical professionals
Job Summary
The Supervisor of Product Technical Support leads a team providing exceptional technical guidance for ZOLL Cardiac Management Solutions products to patients and medical professionals.
Responsibilities include recruiting new staff, coordinating training, managing shift schedules, and performing quality reviews to drive continuous improvement.
ZOLL offers a competitive salary range of $65,000.00 to $75,000.00 along with comprehensive benefits plans for employees dedicated to saving lives.
Matching Summary
The Supervisor of Product Technical Support leads a team providing exceptional technical guidance for ZOLL Cardiac Management Solutions products to patients and medical professionals.
Salary
Base: $65,000.00 to $75,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive plans available at www.zollbenefits.com
Skills & Requirements
Must-have
3 years customer service experience
1 year supervisory experience
Microsoft Office intermediate Excel
Strong written and oral communication
Creative problem-solving skills
Nice-to-have
Fluency in Spanish language
Positive inclusive team culture
Process improvement initiatives
Data analysis for trends
Key Requirements
Bachelor's Degree preferred
Minimum 3 years customer service/technical support
Minimum 1 year supervisory experience
Experience leading meetings and creating training documents