This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities
Job Summary
This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities.
Responsibilities include managing teams, site operations, service contracts, sourcing, procurement, and financial decisions to achieve operational excellence while ensuring safe working practices.
The role serves as the primary liaison between the SEA client and the JLL Workplace team, supporting account initiatives by ensuring consistent implementation of operational excellence and service delivery.
Matching Summary
This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities.
Skills & Requirements
Must-have
End-to-end occupant and guest experience
Human-centric, engagement-focused activities
Site operations and service contracts
Financial decisions and operational excellence
Safe working practices
Client relationship management
Team leadership and development
Nice-to-have
Leverage technology and digital platforms
Foster collaboration and community-building
Hospitality-orientated communications acumen
Deal with ambiguity and solve complex problems
Holistic approaches and long term solutions
Open to new ideas and challenge status quo
Key Requirements
Minimum of 8 years in facility management or hospitality
Excellent verbal and written communication skills
Strong analytical, organization and administration skills