Base: € 3.914,- to € 6.478,-; bonus/equity: variab...
On-site
Sap operational service delivery
Customer operational challenges
Stakeholder alignment
As the SAP Service Delivery Manager, you will be the operational heart of our service delivery, understanding customer operations and working with teams for optimal contract execution
Job Summary
As the SAP Service Delivery Manager, you will be the operational heart of our service delivery, understanding customer operations and working with teams for optimal contract execution.
Your responsibilities include realizing operational service delivery according to customer agreements, managing escalations and P1 coordination, and continuously improving operational processes.
Simac offers an attractive salary, a phone and laptop, a lease car or mobility allowance, a variable bonus, and excellent benefits including a pension contribution and vitality programs.
Matching Summary
As the SAP Service Delivery Manager, you will be the operational heart of our service delivery, understanding customer operations and working with teams for optimal contract execution.
Salary
Base: € 3.914,- to € 6.478,-; Bonus/Equity: Variable bonus of max 1 month's salary; Benefits: Phone, laptop, lease car/mobility allowance, 26 vacation days, 8% holiday pay, 8% pension contribution, vitality program, home office setup, collective health insurance, internet/home work allowance, additional compensation for irregular hours/standby/overtime
Skills & Requirements
Must-have
SAP operational service delivery
customer operational challenges
stakeholder alignment
continuous improvement processes
P1 incident coordination
transition project to management
Nice-to-have
proactive customer engagement
can-do mentality
stress resistant
connecting talent
innovative solutions
Key Requirements
Demonstrable experience in SAP operational service delivery
Ability to work outside office hours for standby roster