You will lead a team of Customer Service Representatives to deliver exceptional, customer-centric service
Job Summary
You will lead a team of Customer Service Representatives to deliver exceptional, customer-centric service.
You will drive operational excellence, proactively manage global and client KPI commitments, and foster a culture of collaboration, innovation, and continuous improvement.
A dynamic, international environment with opportunities for professional growth, competitive compensation, and a comprehensive benefits package.
Matching Summary
You will lead a team of Customer Service Representatives to deliver exceptional, customer-centric service.
Skills & Requirements
Must-have
Lead customer service team
Drive operational excellence
Manage global KPI commitments
Optimize staffing levels
Oversee team productivity and quality
Handle customer escalations
High level of English and Spanish
Nice-to-have
Foster collaboration and innovation
Champion change with positive attitude
Build strong internal relationships
International mindset
Passion for delivering outstanding service
Key Requirements
At least two years managing operational back-office or contact center teams
Proven track record of achieving KPIs
Strong leadership skills
Experience in coaching and talent development
Excellent communication, empathy, and problem-solving skills
Strong organization, planning, and prioritization abilities