Leads a team responsible for supporting and stabilizing multiple systems and services, ensuring support, stability, and migration delivery is efficient and effective
Job Summary
Leads a team responsible for supporting and stabilizing multiple systems and services, ensuring support, stability, and migration delivery is efficient and effective.
Provides support, technical guidance, coaching, and development for the team, and collaborates across IT and the business to influence decisions and ensure clear, professional communication.
Stays current with modern technology trends and is forward thinking on how to balance modern technology with safe and reliable systems and services to optimize member and employee experience.
Matching Summary
Leads a team responsible for supporting and stabilizing multiple systems and services, ensuring support, stability, and migration delivery is efficient and effective.
Skills & Requirements
Must-have
24/7/365 support for systems
automation-first delivery pipelines
monitoring and observability tools
ITIL procedures and SLAs
security and compliance in decisions
Nice-to-have
credit union philosophy
modern technology trends
continuous improvement culture
Key Requirements
Bachelor’s degree
10 years of experience leading technical teams
Strong vendor collaboration experience
Experience governing department standards
Working experience communicating at leadership levels
Experience leading teams in mixed development processes