Gestor Especialista | Direção De Operações Qualidade E Inovação (doqi)
bancobpi.pt
Lisboa, PT
On-site
Quantitative and qualitative research methodologies
Data analysis and interpretation
Excel and data visualization tools
The role contributes to the continuous improvement of the bank's customer experience by managing market studies and coordinating with internal and external stakeholders
Job Summary
The role contributes to the continuous improvement of the bank's customer experience by managing market studies and coordinating with internal and external stakeholders.
It involves analyzing customer satisfaction data, preparing executive presentations, and supporting the development of customer experience dashboards such as NPS, CES, and CSAT.
The position requires strong analytical skills, methodological rigor, and effective communication to transform complex information into actionable insights.
Matching Summary
The role contributes to the continuous improvement of the bank's customer experience by managing market studies and coordinating with internal and external stakeholders.
Skills & Requirements
Must-have
Quantitative and qualitative research methodologies
Data analysis and interpretation
Excel and data visualization tools
Communication and presentation skills
Project management and organization
Collaboration with internal and external teams
Nice-to-have
Customer Experience and Voice of Customer programs
Knowledge of banking sector
Familiarity with survey tools
Proactivity and curiosity
Critical thinking and problem solving
Key Requirements
Degree in Management, Economics, Statistics, Sociology or related fields
Experience in market research or customer insights
Knowledge of quantitative and qualitative research methodologies
Proficiency in Excel and Power BI or similar tools
Experience in customer experience or NPS programs preferred
Familiarity with survey platforms like Qualtrics or Medallia