Senior Implementation & Engagement Manager

Ascertain

Remote
Remote with up to 25% travel
Lead post-sale success and retention
Oversee pilot delivery and adoption
Drive change management
Ascertain is seeking a Senior Implementation & Engagement Manager to lead post-sale success and retention efforts for their healthcare technology solutions. The ideal candidate should have experience in healthcare technology or SaaS implementation, with a strong focus on driving customer success and engagement

Job Summary

  • Ascertain is building AI agents to automate administrative work that burdens care teams, saving hundreds of staff hours every week.
  • As a Senior Implementation and Engagement Manager, you will own end-to-end customer success after the initial sale, driving change management and adoption.
  • This role is ideal for someone with experience in healthcare technology, SaaS implementation, or healthcare consulting who’s ready to build a high-impact function from the ground up.

Matching Summary

Match Score: 85

Ascertain is seeking a Senior Implementation & Engagement Manager to lead post-sale success and retention efforts for their healthcare technology solutions. The ideal candidate should have experience in healthcare technology or SaaS implementation, with a strong focus on driving customer success and engagement.

Skills & Requirements

Must-have

  • Lead post-sale success and retention
  • Oversee pilot delivery and adoption
  • Drive change management
  • Ensure long-term retention and expansion
  • Integrate platform into workflows
  • Demonstrate measurable impact and ROI
  • Build scalable SOPs and playbooks

Nice-to-have

  • Comfortable in ambiguity
  • Data-driven decision making
  • Hands-on operator
  • Customer-centric leadership
  • Startup environment experience

Key Requirements

  • 5 to 7 years of experience in healthcare
  • 4+ years of experience leading healthcare IT or SaaS implementations
  • Proven track record scaling complex implementations
  • Exposure to customer-support workflows

Work Rights

Not specified

Tailored Resume

Cover Letter