Ability to work flexible 7-day roster including nights
As a Guest Service Agent, you will be the first point of contact for guests, managing arrivals and departures while ensuring a memorable experience
Job Summary
As a Guest Service Agent, you will be the first point of contact for guests, managing arrivals and departures while ensuring a memorable experience.
The role offers employee benefits including discounted rates at Accor worldwide and learning programs through our Academies.
You will actively resolve guest issues, promote the Accor Live Limitless Loyalty Program, and work within a vibrant team culture committed to diversity.
Matching Summary
As a Guest Service Agent, you will be the first point of contact for guests, managing arrivals and departures while ensuring a memorable experience.
Skills & Requirements
Must-have
Previous experience in similar role
Strong written and verbal communication skills
Ability to work flexible 7-day roster including nights
Service focused personality
Time management and multi-tasking abilities
Nice-to-have
Entrepreneurial spirit with drive and ambition
Fluency in additional languages
Experience working with Opera system
Upselling advantageous skills
High level of energy
Key Requirements
Previous experience in a similar role
Fluency in English required
Prior experience with Opera or related system (asset)