Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management with platforms
Workday is seeking a highly skilled Senior Business Process Analyst to optimize knowledge management and AI tools within their Global Support Operations & Enablement team. The ideal candidate will have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies, working in a fully remote environment

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles, analyzing knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities, and collaborating with technical teams to ensure seamless integration of the knowledge management system with other platforms.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we offer the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a highly skilled Senior Business Process Analyst to optimize knowledge management and AI tools within their Global Support Operations & Enablement team. The ideal candidate will have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies, working in a fully remote environment.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Develop process documentation and SOPs
  • Integrate knowledge management with platforms
  • Enhance AI capabilities for customer support
  • Utilize Lean, Six Sigma, or relevant frameworks
  • Experience with SQL and data visualization tools

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • KCS and Lean Six Sigma certification

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools and processes
  • Experience with AI chatbot/automated systems
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter