Passenger Service Supervisor

Alliance Ground International

Base: $20.50; bonus/equity: not specified; benefit...
Not specified (assumed to be onsite due to the nature of the role)
Leadership of passenger service agents
Flight gate and check-in operations
Safety and security compliance enforcement
Alliance Ground International is seeking a Passenger Service Supervisor to ensure exceptional customer service and maintain safety and security for travelers. The role involves supervising staff, resolving customer issues, and ensuring compliance with airline procedures. Ideal candidates should have a strong focus on customer service, leadership skills, and the ability to work in a fast-paced environment

Job Summary

  • The role ensures traveling customers are kept well-informed and in the right place at the right time through direct supervision of ground staff.
  • Employees must prioritize safety and security above all else while resolving escalated customer concerns regarding tickets, baggage, and flight issues.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision coverage, and a company-matched 401(k) program.

Matching Summary

Match Score: 75

Alliance Ground International is seeking a Passenger Service Supervisor to ensure exceptional customer service and maintain safety and security for travelers. The role involves supervising staff, resolving customer issues, and ensuring compliance with airline procedures. Ideal candidates should have a strong focus on customer service, leadership skills, and the ability to work in a fast-paced environment.

Salary

Base: $20.50; Bonus/Equity: Not specified; Benefits: Paid vacation, medical/dental/vision, 401(k) match, free uniforms

Skills & Requirements

Must-have

  • Leadership of passenger service agents
  • Flight gate and check-in operations
  • Safety and security compliance enforcement
  • Customer complaint resolution skills
  • Radio communication proficiency

Nice-to-have

  • Friendly and outgoing personality
  • Previous airline industry experience
  • Empathetic approach to travelers
  • Ability to handle repetitive questions
  • Strong team collaboration mindset

Key Requirements

  • High school diploma or GED equivalent
  • Authorization to work in US or Canada
  • Completion of SIDA airport security training
  • Minimum age of 18 years
  • Ability to lift up to 70 pounds regularly

Work Rights

Must have authorization to work in US or Canada depending on location

Tailored Resume

Cover Letter