Support Technician - Tier 1

Innovative Controls Systems (ICS)

Bethlehem, PA, US
On-site
Itil standards of problem resolution
Troubleshooting and resolving problems
Customer training and counseling
Innovative Controls Systems (ICS) is seeking a Tier 1 Support Technician to provide first-level technical support for their car wash technology products. The role involves troubleshooting, customer training, and adhering to ITIL standards, with a requirement for good communication skills and a professional demeanor

Job Summary

  • The main focus of the position is to provide first level technical support to users of Innovative Control Systems’ products and services.
  • ICS offers competitive pay, onsite cafeteria & gym, excellent benefits (401K matching, paid holidays, paid time off, paid parental leave, company-provided short-term and long-term disability insurances) as well as a path to personal growth and advancement.
  • This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs.

Matching Summary

Match Score: 85

Innovative Controls Systems (ICS) is seeking a Tier 1 Support Technician to provide first-level technical support for their car wash technology products. The role involves troubleshooting, customer training, and adhering to ITIL standards, with a requirement for good communication skills and a professional demeanor.

Skills & Requirements

Must-have

  • ITIL Standards of problem resolution
  • Troubleshooting and resolving problems
  • Customer training and counseling
  • Basic understanding of Networking
  • Basic understanding of Computers (hardware and software)
  • Good communication skills

Nice-to-have

  • Positive work atmosphere
  • Contributes to support team effort
  • Outgoing personality
  • Able to display empathy
  • Previous contact center experience
  • Electrical or mechanical aptitude

Key Requirements

  • Associates degree or equivalent experience
  • Six months or more of directly related customer service experience
  • Fundamental knowledge of MS operating systems
  • Fundamental knowledge of networking principles
  • Fundamental understanding of troubleshooting and diagnostic processes

Work Rights

Not specified

Tailored Resume

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