Customer Service Representative Supervisor

Hayward Animal Clinic

Acton, MA, United States
$19-$22ph; performance-based bonuses; not specifie...
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Client interaction management
Staff scheduling and oversight
Training material updates
** Hayward Animal Clinic is seeking a Client Service Representative Supervisor to lead their front desk team in providing exceptional customer service. The ideal candidate will have strong communication and leadership skills, along with at least three years of experience in a veterinary setting. **

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 75

** Hayward Animal Clinic is seeking a Client Service Representative Supervisor to lead their front desk team in providing exceptional customer service. The ideal candidate will have strong communication and leadership skills, along with at least three years of experience in a veterinary setting. **

Salary

$19-$22/hour; performance-based bonuses; Not specified

Skills & Requirements

Must-have

  • client interaction management
  • staff scheduling and oversight
  • training material updates
  • performance issue resolution
  • end-of-day procedure auditing

Nice-to-have

  • compassionate and energetic demeanor
  • fostering professional growth
  • supportive workplace culture contribution

Key Requirements

  • 3 years of customer service experience
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter