Manager, Technical Support Delivery- Talent

Workday

Flex work model (50% in-office)
Lead technical support team
Customer support engineering experience
Enterprise software applications support
Workday is seeking a Manager for Technical Support Delivery to lead a team providing exceptional customer support for their software applications. The role emphasizes collaboration, problem-solving, and the development of team members while being rooted in a supportive company culture focused on integrity and continuous growth

Job Summary

  • Lead a Workday Applications Support team, hiring, and retaining the best software support people now, and planning for future business needs.
  • Act as the escalation manager for high impact customer issues, driving problems to resolution, and handling the communications within Workday and with the clients.
  • We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.

Matching Summary

Match Score: 85

Workday is seeking a Manager for Technical Support Delivery to lead a team providing exceptional customer support for their software applications. The role emphasizes collaboration, problem-solving, and the development of team members while being rooted in a supportive company culture focused on integrity and continuous growth.

Skills & Requirements

Must-have

  • Lead technical support team
  • Customer support engineering experience
  • Enterprise software applications support
  • SaaS, Oracle, SAP, Netsuite support
  • HCM, Talent Acquisition, Learning applications
  • Knowledge-centered service (KCS) experience

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm

Key Requirements

  • 4+ years leading a technical team
  • 6+ years customer support engineering experience
  • Experience with enterprise software applications
  • Experience with HCM, Talent Acquisition, Learning applications

Work Rights

Not specified

Tailored Resume

Cover Letter