Not specified (assumed flexible due to job description).
3 to 4 years technical application support experience
Experience in travel management company or travel technology
Proficiency in xml, apis, .net framework, sql queries
Amex GBT is seeking a Business System Analyst to provide technical support for travel booking applications. The ideal candidate should have a background in IT or computer science with experience in the travel industry and strong problem-solving skills. The position offers flexible benefits and opportunities for professional development
Job Summary
Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry.
The role involves providing Level 2 technical support for AMEX GBT Travel booking applications and managing incident resolution through timely prioritization and escalation.
Employees enjoy flexible benefits tailored to each country, including health insurance, retirement programs, and access to over 20,000 learning courses.
Matching Summary
Match Score: 85
Amex GBT is seeking a Business System Analyst to provide technical support for travel booking applications. The ideal candidate should have a background in IT or computer science with experience in the travel industry and strong problem-solving skills. The position offers flexible benefits and opportunities for professional development.
Skills & Requirements
Must-have
3 to 4 years technical application support experience
Experience in Travel Management Company or travel technology
Proficiency in XML, APIs, .NET Framework, SQL queries
Hands-on troubleshooting of multi-tiered web-based architectures
Experience with log analysis tools like Datadog, Kibana, Grafana
Expertise with ticketing systems such as ServiceNow or Freshservice
Nice-to-have
Strong problem-solving skills with attention to detail
Ability to collaborate across virtual global teams
Excellent written and verbal communication skills
Flexibility to work 24x7 rotational shifts
High personal accountability and time management
Key Requirements
Bachelor's degree in computer science, IT, Engineering, or equivalent
3 to 4+ years of technical application support experience
Experience specifically in the travel industry or TMC