Customer Service Officer/Executive (Export/Import) @Alps Ave

AIM RECRUIT CONSULTANCY PTE. LIMITED

Singapore, Singapore
Export documentation compliance
Airfreight rate verification
Cargowise erp system usage
The role involves attending calls to provide flight details to customers within the specified SLA

Job Summary

  • The role involves attending calls to provide flight details to customers within the specified SLA.
  • Candidates must ensure export documents comply with regulations and verify that airfreight rates are correctly applied.
  • The position requires monitoring onboard status and informing customers of any abnormalities while liaising with internal departments.

Matching Summary

Match Score: 75

The role involves attending calls to provide flight details to customers within the specified SLA.

Skills & Requirements

Must-have

  • Export documentation compliance
  • Airfreight rate verification
  • CargoWise ERP system usage
  • Flight detail customer service
  • Export permit processing

Nice-to-have

  • Liaising with operations teams
  • Monitoring onboard shipment status
  • Monthly customer reporting

Key Requirements

  • Experience using CargoWise ERP system
  • Knowledge of export permits and customs documents

Work Rights

Not specified

Tailored Resume

Cover Letter