Analyst, Gbs Support Center

Herbalife Nutrition Ltd

Bangalore, India
Remote
2-5 years help desk experience
Servicenow case management system
Microsoft office applications proficiency
The role manages a customer-focused Help Desk providing front-line support for Finance and Human Resources functions

Job Summary

  • The role manages a customer-focused Help Desk providing front-line support for Finance and Human Resources functions.
  • Responsibilities include handling phone calls, managing inquiries via ServiceNow, and resolving day-to-day issues for internal and external parties.
  • The position requires strong communication skills and the ability to identify control gaps while recommending process improvements.

Matching Summary

The role manages a customer-focused Help Desk providing front-line support for Finance and Human Resources functions.

Skills & Requirements

Must-have

  • 2-5 years help desk experience
  • ServiceNow case management system
  • Microsoft Office applications proficiency
  • Excellent English written and verbal skills
  • Resolve employee inquiries and issues

Nice-to-have

  • Finance and HR process knowledge
  • Oracle system experience
  • Process improvement and root cause analysis
  • Polish, Spanish, or Malay language skills
  • Adapting to cultural differences

Key Requirements

  • Bachelor's or Associate Degree in Business Administration
  • 2-5 years of help desk environment experience
  • At least 2-year experience in service-oriented industry

Work Rights

Not specified

Tailored Resume

Cover Letter