Job Summary

• We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
• Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles, analyzing knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities, and collaborating with technical teams to ensure seamless integration of the knowledge management system with other platforms.
• Our culture is rooted in integrity, empathy, and shared enthusiasm, and we look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.

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Skills & Requirements

Key Requirements

• 8+ years of experience as a Business Process Analyst
• 5+ years in knowledge management tools, processes and KCS methodologies
• 2+ years Experience with SQL and data visualization tools
• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field OR Bachelor degree, professional certification or verified work experience in a related field

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