Technical Delivery Support Analyst - Peakon

Workday

Fully remote
Saas enterprise software support
Investigate and diagnose issues
Deliver time-sensitive solutions
Our Customer Support teams are driven by a passion for our products and the success of our customers' User Experience

Job Summary

  • Our Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
  • Handle a queue of support cases, prioritizing issues based on severity and customer impact, and collaborate with Product Managers, QA and Development to determine solutions or workarounds.
  • Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World) and contribute to our Knowledge Centered Service by creating Knowledge articles.

Matching Summary

Our Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Investigate and diagnose issues
  • Deliver time-sensitive solutions
  • Collaborate with internal teams
  • Handle support case queue
  • Object Oriented Programming knowledge

Nice-to-have

  • Creative approach to problem-solving
  • Eager to learn and support colleagues
  • Build solid customer relationships
  • Maintain knowledge of new functionality
  • Encourage, mentor, and coach others

Key Requirements

  • 3+ years in SaaS Enterprise software support
  • Basic knowledge of Object Oriented Programming
  • Basic knowledge of SQL syntax
  • Basic experience with API client

Work Rights

Not specified

Tailored Resume

Cover Letter