Cx Tech, Tier Ii

Warner Bros. Discovery

Mexico City, Mexico
**
Fluent english speaking and writing skills
2 years customer service experience
Associate degree or equivalent education
** Warner Bros. Discovery is seeking a Customer Support Coordinator to join their Customer Experience team in Mexico City. The ideal candidate will possess strong customer service skills, technical proficiency, and the ability to multitask in a dynamic environment while supporting customers across various platforms. **

Job Summary

  • This role offers an opportunity to join a global Customer Experience team reimagining how fans are supported across various platforms.
  • The coordinator will communicate with consumers quickly via phone, email, chat, and social media while troubleshooting issues efficiently.
  • Employees must be available for a flexible schedule including on-call rotations for special events outside regular business hours.

Matching Summary

Match Score: 75

** Warner Bros. Discovery is seeking a Customer Support Coordinator to join their Customer Experience team in Mexico City. The ideal candidate will possess strong customer service skills, technical proficiency, and the ability to multitask in a dynamic environment while supporting customers across various platforms. **

Skills & Requirements

Must-have

  • Fluent English speaking and writing skills
  • 2 years customer service experience
  • Associate degree or equivalent education
  • Proficiency with mobile apps and digital TV technology
  • Ability to type at least 45 words per minute

Nice-to-have

  • Fluent Spanish language proficiency
  • Experience with Zendesk support platform
  • Familiarity with video streaming platforms
  • Strong analytical and critical thinking skills
  • Commitment to teamwork and collaboration

Key Requirements

  • Associate degree or equivalent
  • 2 years of customer service experience
  • Fluent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter