Tech Support Admin Associate

Advocate Health

Milwaukee, Wisconsin, US
Base: $26.55 - $39.85; bonus/equity: not specified...
Onsite
Bachelor's degree in computer science or related field
1 year experience in complex it operating environment
24/7 on-call rotation participation required
This role ensures the HIT environment functions optimally while providing end-user support and training across multiple Advocate Health locations

Job Summary

  • This role ensures the HIT environment functions optimally while providing end-user support and training across multiple Advocate Health locations.
  • Incumbents must participate in a rotating off-hours schedule to provide 24x7x365 coverage and assist with hardware lifecycle management.
  • The position offers competitive compensation ranging from $26.55 to $39.85 per hour along with comprehensive benefits including retirement and paid time off.

Matching Summary

This role ensures the HIT environment functions optimally while providing end-user support and training across multiple Advocate Health locations.

Salary

Base: $26.55 - $39.85; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, retirement match, and PTO

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or related field
  • 1 year experience in complex IT operating environment
  • 24/7 on-call rotation participation required
  • Hardware and software installation and maintenance
  • Ticket management and service level objective adherence

Nice-to-have

  • Background in healthcare industry preferred
  • Strong interpersonal and customer service skills
  • Experience with cybersecurity threat monitoring
  • Ability to travel to various locations
  • Positive attitude for varied situations

Key Requirements

  • Bachelor's degree in Computer Science, Information System, Engineering, or related field
  • 1 year of experience in a complex IT operating environment
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

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