This role involves leading a global team of CS Quality Associates to ensure consistency and continuous improvement of the quality program across US and EU operations
Job Summary
This role involves leading a global team of CS Quality Associates to ensure consistency and continuous improvement of the quality program across US and EU operations.
The successful candidate will translate quality insights into actionable operational enhancements and partner with Workforce Management to forecast evaluation volumes.
Taskrabbit offers competitive compensation including base pay, bonus, benefits, and perks such as flexible time off and wellness stipends.
Matching Summary
This role involves leading a global team of CS Quality Associates to ensure consistency and continuous improvement of the quality program across US and EU operations.
Salary
Base: €40,000 - €50,000; Bonus/Equity: Company bonus included in total cash compensation; Benefits: Employer-paid health insurance, 401k match, flexible time off, and various stipends
Skills & Requirements
Must-have
2+ years people management experience
Global team leadership across time zones
Customer service quality assurance expertise
Vendor and BPO relationship management
Data-driven analytical mindset for insights
Nice-to-have
Experience in fast-paced high-growth environments
Strong stakeholder management skills
Background in scaling QA programs
Collaborative and pragmatic culture fit
Key Requirements
2+ years in people management role
Strong background in Quality Assurance within Customer Service
Experience managing vendor/BPO relationships
Ability to work with global teams across multiple time zones