Scaled Customer Success Manager - Apac

AUTODESK TLV

Kuala Lumpur, Malaysia
Customer success management
Team leadership and mentoring
Customer engagement and nurturing
The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services

Job Summary

  • The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services.
  • This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in ASEAN & ANZ, driving customer satisfaction, growth and retention through best practices and continuous improvement.
  • Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

Matching Summary

The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services.

Skills & Requirements

Must-have

  • Customer Success Management
  • Team Leadership and Mentoring
  • Customer Engagement and Nurturing
  • Data-Driven Customer Actions
  • Cross-functional Collaboration
  • Customer Success Strategy Implementation
  • KPI Tracking and Reporting

Nice-to-have

  • Innovation and Idea Exchange
  • Digital Customer Success Motions
  • Passion for Customer Success
  • Building Better World

Key Requirements

  • 12+ years experience
  • 5+ years people management
  • Coaching and mentorship skills
  • Change management expertise
  • Collaboration and coordination skills
  • Customer success strategy creation
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter