Customer Services Executive - 12 Months Fixed Term

Johnson Matthey

Royston, United Kingdom
Not specified; competitive + aligned to individual...
Hybrid
Experience in customer service environment
Knowledge of sales systems
High levels of numeracy and attention to detail
Johnson Matthey is seeking a Customer Service Executive for a 12-month fixed-term position in Royston, UK. The role involves delivering exceptional customer service, processing orders, managing complaints, and collaborating with internal teams to ensure customer satisfaction

Job Summary

  • The role contributes to Johnson Matthey's mission as a world leader in sustainable technology by transforming energy and reducing carbon emissions.
  • Responsibilities include processing customer orders and quotations, liaising with operational teams, and managing customer complaints to ensure satisfaction.
  • The company offers competitive salaries, hybrid working options, and comprehensive benefits including retirement savings, medical plans, and fitness discounts.

Matching Summary

Match Score: 85

Johnson Matthey is seeking a Customer Service Executive for a 12-month fixed-term position in Royston, UK. The role involves delivering exceptional customer service, processing orders, managing complaints, and collaborating with internal teams to ensure customer satisfaction.

Salary

Not specified; Competitive and aligned to individual roles; Benefits include retirement savings, life insurance, and medical plans

Skills & Requirements

Must-have

  • Experience in customer service environment
  • Knowledge of sales systems
  • High levels of numeracy and attention to detail
  • Proficiency in Microsoft Office Excel
  • Ability to build collaborative relationships

Nice-to-have

  • Excellent communication and personal skills
  • Pragmatic and logical approach to delivering results
  • Ability to ensure data integrity through quality input

Key Requirements

  • Experience in customer service environment
  • Proficiency in Microsoft Office packages
  • Strong numerical and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter