The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels
Job Summary
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels.
This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems.
The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures.
Matching Summary
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels.
Skills & Requirements
Must-have
consumer conversations feedback
issue resolution
troubleshooting and researching solutions
handling inbound calls and emails
documenting case information
achieving performance goals
Nice-to-have
clear direction to consumers
maintaining brand knowledge
compliance with policies
Key Requirements
Thai language proficiency
Customer Relationship Management (CRM) system usage