Business Credit Card Collections Specialist

KeyBank

Amherst, New York, US
Base: $18.75 - $25.00 ph; bonus/equity: incentive ...
Hybrid (2 days onsite)
High school diploma or ged equivalent
Minimum 1 year customer service experience
Excellent verbal and written communication skills
KeyBank is seeking a Business Credit Card Collections Specialist in Amherst, New York, who will engage with business clients to resolve account delinquencies. The role requires strong customer service skills, effective communication, and teamwork, with a hybrid work model after an initial training period

Job Summary

  • The role involves engaging with business clients via phone to resolve account delinquencies while providing professional, solutions-oriented service.
  • Training is conducted 100% on-site for the first 3 weeks at the Amherst NY office before transitioning to a hybrid schedule requiring 2 days in-office weekly.
  • This position offers a base hourly rate ranging from $18.75 to $25.00 plus incentive compensation and comprehensive benefits including medical, dental, and 401K.

Matching Summary

Match Score: 78

KeyBank is seeking a Business Credit Card Collections Specialist in Amherst, New York, who will engage with business clients to resolve account delinquencies. The role requires strong customer service skills, effective communication, and teamwork, with a hybrid work model after an initial training period.

Salary

Base: $18.75 - $25.00 per hour; Bonus/Equity: Incentive compensation including production, commission, and/or discretionary incentives; Benefits: Medical, dental, 401K and more

Skills & Requirements

Must-have

  • High School Diploma or GED equivalent
  • Minimum 1 year customer service experience
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Proficient in handling pressure and meeting deadlines

Nice-to-have

  • Previous experience training or mentoring others
  • Adaptability to changing environments
  • Strong interpersonal and leadership abilities

Key Requirements

  • High School Diploma or GED
  • 1 year customer service experience
  • Analytical skills for research and problem solving
  • Exceptional attention to detail
  • Demonstrated ability to handle multiple tasks accurately

Work Rights

Not specified

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