Ticketing Operations Assistant (fixed Term Contract)

Ticketmaster Com Au

Manchester, United Kingdom
Customer service phone lines
Processing email queries
Understanding company systems
Successful applicants will be fully trained on all our clients’ systems to equip them to offer all-round support in each of these areas according to constantly changing demands

Job Summary

  • Successful applicants will be fully trained on all our clients’ systems to equip them to offer all-round support in each of these areas according to constantly changing demands.
  • Core responsibilities will involve interacting with fans via customer support phone lines and email, amongst other associated tasks.
  • We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

Matching Summary

Successful applicants will be fully trained on all our clients’ systems to equip them to offer all-round support in each of these areas according to constantly changing demands.

Skills & Requirements

Must-have

  • Customer service phone lines
  • Processing email queries
  • Understanding company systems
  • Preparing membership items
  • Admin duties for events
  • Basic Microsoft Excel knowledge

Nice-to-have

  • Call centre experience preferable
  • Enthusiasm for sport
  • Professional telephone manner
  • Attention to detail
  • Punctuality and time efficiency

Key Requirements

  • Customer Service experience
  • Proven history of consistently achieving targets

Work Rights

Not specified

Tailored Resume

Cover Letter