Service Lifecycle Manager

Asda

Competitive salary + benefits; not specified; disc...
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It service management experience
Itil v4 understanding
Sla and kpi delivery
** Asda is seeking a Service Lifecycle Manager to oversee the delivery, performance, and continuous improvement of IT services. This fixed-term position requires strong expertise in IT service management, with a focus on customer satisfaction and operational excellence. **

Job Summary

  • Own and manage the end-to-end delivery of technology services, ensuring performance against SLAs and KPIs.
  • Monitor service health, analyse trends, and proactively address service issues or risks.
  • We want all colleagues to be able to bring their best and true selves to work, every day.

Matching Summary

Match Score: 75

** Asda is seeking a Service Lifecycle Manager to oversee the delivery, performance, and continuous improvement of IT services. This fixed-term position requires strong expertise in IT service management, with a focus on customer satisfaction and operational excellence. **

Salary

Competitive salary plus benefits; Not specified; Discretionary company bonus, Company pension up to 7% matched, Company Car allowance of £5,700, 15% colleague discount, Free access to wellbeing services, Excellent parental leave policies

Skills & Requirements

Must-have

  • IT service management experience
  • ITIL v4 understanding
  • SLA and KPI delivery
  • Service management platforms
  • Incident and problem resolution

Nice-to-have

  • Customer-focused and results-driven
  • Analytical and process-oriented
  • Resilient and adaptable
  • Cloud, SaaS, or hybrid IT experience
  • Agile or DevOps methodologies

Key Requirements

  • Proven experience in IT service management or operations
  • Strong understanding of ITIL (v4 preferred)
  • Skilled in interpreting and delivering against SLAs, KPIs, and OLA agreements
  • Experience with service management platforms
  • ITIL certification (Foundation or higher)

Work Rights

Not specified

Tailored Resume

Cover Letter