Service Designer

Protime

Mechelen, Belgium
Base: €3,500 - €4,500 pm; bonus/equity: eindejaars...
On-site
Strategic discovery
Problem framing
Evidence-based decision support
Protime is seeking a Service Designer to enhance their Workforce Management solutions in Europe, focusing on strategic discovery and problem framing. The ideal candidate should have significant experience in service design or business analysis, particularly within regulated environments, and possess strong analytical and communication skills

Job Summary

  • Your mission is to help Protime make solid, substantiated product decisions by bringing clarity, context, and evidence to complex European Workforce Management domains.
  • You will explore the European WFM market, conduct desk research and interviews with stakeholders, and build insights that distinguish scalable product needs from country-specific requirements.
  • At Protime, you get the space to grow, experiment, and make a real impact, with hybrid working and flexible hours from home and our headquarters in Mechelen.

Matching Summary

Match Score: 85

Protime is seeking a Service Designer to enhance their Workforce Management solutions in Europe, focusing on strategic discovery and problem framing. The ideal candidate should have significant experience in service design or business analysis, particularly within regulated environments, and possess strong analytical and communication skills.

Salary

Base: €3,500 - €4,500 per month; Bonus/Equity: Eindejaarsbonus & jaarlijkse performancebonus; Benefits: Bedrijfswagen met tankkaart/laadpas, Netto onkostenvergoeding, Maaltijd- en ecocheques, Hospitalisatie- en groepsverzekering, GSM-abonnement & device voucher, Flex Income Plan

Skills & Requirements

Must-have

  • Strategic Discovery
  • Problem Framing
  • Evidence-Based Decision Support
  • European WFM Market Exploration
  • Stakeholder Interviews
  • Discovery Workshops

Nice-to-have

  • System Thinker
  • Influence without Authority
  • Continuous Learning Culture
  • Hybrid Working
  • Flexibility

Key Requirements

  • Minimum 4 years experience
  • Service Design or Product Discovery experience
  • Framing complex problems
  • Shaping MVPs
  • Discovery techniques familiarity
  • English C1/C2 required

Work Rights

Not specified

Tailored Resume

Cover Letter