Head Universal Banker, Bilingual Chinese Speaking Preferred, Oakland Chinatown Branch

Publix Serving (Civica)

Oakland, California, United States
Base: $56,500.00 - $73,700.00; bonus/equity: discr...
On-site
Exceptional service delivery
Lead and coach team members
Risk and control champion
The Head Universal Banker position at Publix Serving (Civica) in Oakland, California, requires a bilingual candidate who can provide exceptional customer service while leading a team. This role involves executing banking transactions, mentoring staff, and ensuring compliance with operational standards

Job Summary

  • The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.
  • This role not only executes all service transactions and sales but also leads, coaches, and mentors team members.
  • The Head Universal Banker plays a key role in championing risk and control, driving lobby leadership, and ensuring consistent delivery of client and team experiences aligned with the bank’s standards.

Matching Summary

Match Score: 85

The Head Universal Banker position at Publix Serving (Civica) in Oakland, California, requires a bilingual candidate who can provide exceptional customer service while leading a team. This role involves executing banking transactions, mentoring staff, and ensuring compliance with operational standards.

Salary

Base: $56,500.00 - $73,700.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off packages

Skills & Requirements

Must-have

  • Exceptional service delivery
  • Lead and coach team members
  • Risk and control champion
  • Digital capabilities expertise
  • Client problem resolution

Nice-to-have

  • Positive can-do attitude
  • Customer first culture
  • Foster teamwork

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Face-to-face customer service experience
  • Digital engagement experience
  • Basic sales/referrals experience

Work Rights

Not specified

Tailored Resume

Cover Letter