Advice Assistant

AIA Australia Limited

Brisbane, Queensland, Australia
Customer engagement over phone
Customer query assistance
Financial advice journey support
Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives

Job Summary

  • Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.
  • This is your opportunity to bring your customer focus, can do attitude and skills and experience to a team of dedicated individuals and be part of delivering Financial Advice services to our customers.
  • At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Matching Summary

Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.

Skills & Requirements

Must-have

  • Customer engagement over phone
  • Customer query assistance
  • Financial advice journey support
  • MS Office Suite proficiency
  • Customer Relationship Management system exposure

Nice-to-have

  • Customer focus and can-do attitude
  • Curiosity and continuous learning
  • Collaborative and autonomous work style
  • Supportive and inclusive managers

Key Requirements

  • Previous contact centre / client facing role
  • Financial services or life insurance experience
  • Insurance or financial services industry experience desirable

Work Rights

Not specified

Tailored Resume

Cover Letter