Engineer , Customer Quality

Abbott

Sylmar, CA, United States
Base: $90,000.00 – $180,000.00; bonus/equity: not ...
Fully remote
Bachelor's degree in engineering or technical discipline
5+ years direct experience in medical device industry
Analysis of worldwide complaints and returns
Abbott is seeking a Staff Engineer for Customer Quality in their Cardiac Rhythm Management division, responsible for enhancing customer experiences and product quality. The ideal candidate will have extensive experience in the medical device industry, particularly with cardiac devices, and strong analytical and communication skills

Job Summary

  • The Staff Engineer is responsible for understanding and representing the customer experience for Cardiac Rhythm Management products.
  • This role involves analyzing worldwide complaints and returns while partnering with the commercial organization to resolve concerns from key accounts.
  • Abbott offers competitive compensation, comprehensive health care programs, and a 401(k) retirement plan with a generous company match.

Matching Summary

Match Score: 85

Abbott is seeking a Staff Engineer for Customer Quality in their Cardiac Rhythm Management division, responsible for enhancing customer experiences and product quality. The ideal candidate will have extensive experience in the medical device industry, particularly with cardiac devices, and strong analytical and communication skills.

Salary

Base: $90,000.00 – $180,000.00; Bonus/Equity: Not specified; Benefits: Competitive compensation, incentives, retirement plans, health care, paid time off

Skills & Requirements

Must-have

  • Bachelor's degree in Engineering or Technical Discipline
  • 5+ years direct experience in Medical Device industry
  • Analysis of worldwide complaints and returns
  • Understanding of CRM clinical procedures
  • Statistical techniques for reliability analysis

Nice-to-have

  • Master's degree in Engineering or Technical Discipline
  • 2+ years experience with Cardiac Rhythm Management Devices
  • Six Sigma or CQE training
  • Experience with Quality Management Systems and CAPA process
  • Demonstrated presentation skills to Executive Management

Key Requirements

  • Minimum Bachelor's degree in Engineering or Technical Discipline
  • 5 or more years of direct experience in the Medical Device industry
  • Familiarity with statistical techniques and tools required for reliability analysis

Work Rights

Not specified

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