Senior Technical Customer Care Specialist - Bilingual English & French
Toast
Dublin, Ireland
On-site
Bilingual french and english fluency
Troubleshoot hardware, software, and networking
Resolve customer issues via phone and chat
Provide a world-class experience to Toast Customers by answering incoming questions primarily through phone and chat, acting as a Toast expert
Job Summary
Provide a world-class experience to Toast Customers by answering incoming questions primarily through phone and chat, acting as a Toast expert.
Perform troubleshooting and probing analysis with customers regarding hardware, software, billing, payment processing, and networking to guide them through resolution.
Partner closely with cross-functional teams to escalate and resolve more complex issues, while taking ownership of learning about Toast's product suite.
Matching Summary
Provide a world-class experience to Toast Customers by answering incoming questions primarily through phone and chat, acting as a Toast expert.
Skills & Requirements
Must-have
Bilingual French and English fluency
Troubleshoot hardware, software, and networking
Resolve customer issues via phone and chat
Maintain detailed customer records in Salesforce
Nice-to-have
Experience in tech or SaaS
Open to flexible schedules
POS hardware product knowledge
Basic Salesforce knowledge
Key Requirements
2+ years of customer satisfaction experience
Experience navigating and troubleshooting technical tools
Experience with phone, chat, and ticketing systems