Service Desk Analyst (fixed Term)

St Vincent's Health Australia

Melbourne, Victoria, Australia
Competitive salary pyckaging options; not specifie...
Fully remote
Windows operating systems proficiency
Remote desktop services experience
Microsoft o365 services knowledge
This is an 8-month max term position based from the Group Head Office in Melbourne providing first-level technical phone and ticket support

Job Summary

  • This is an 8-month max term position based from the Group Head Office in Melbourne providing first-level technical phone and ticket support.
  • The role requires diagnosing and troubleshooting hardware, software, and network issues while guiding users through resolution steps.
  • Employees receive competitive salary packaging options, discounted private health insurance, and access to the Fitness Passport.

Matching Summary

This is an 8-month max term position based from the Group Head Office in Melbourne providing first-level technical phone and ticket support.

Salary

Competitive salary packaging options; Not specified; Discounted private health insurance; Employee Assistance Program; Access to Fitness Passport

Skills & Requirements

Must-have

  • Windows operating systems proficiency
  • Remote desktop services experience
  • Microsoft O365 services knowledge
  • Hardware and network troubleshooting
  • Ticketing system management

Nice-to-have

  • Healthcare environment experience
  • Conflict resolution skills
  • ITIL v4 Certification
  • Cloud systems knowledge
  • Strong customer service passion

Key Requirements

  • Tertiary qualification or equivalent experience
  • ITIL v4 Certification (desirable)
  • Experience with remote management tools

Work Rights

Not specified

Tailored Resume

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