Customer Support & Training Specialist Location Lakewood, Ohio

Riverside Recruiting

Lakewood, Ohio, USA
On-site
Customer support skills
Computer software skills
Excellent verbal communication
Riverside Recruiting is seeking a Customer Support & Training Specialist for a software development company specializing in accessibility solutions. The role involves onboarding new customers, providing software training, and categorizing support requests, all within a supportive and growth-oriented culture

Job Summary

  • Provide new customer onboarding and ongoing software training, categorizing support requests and offering solutions.
  • Escalate tickets, follow up with customers for resolution, and provide updates on upcoming feature releases.
  • This is a full-time employment opportunity with a fast-growing company offering competitive salary, comprehensive benefits, and 401(k).

Matching Summary

Match Score: 85

Riverside Recruiting is seeking a Customer Support & Training Specialist for a software development company specializing in accessibility solutions. The role involves onboarding new customers, providing software training, and categorizing support requests, all within a supportive and growth-oriented culture.

Skills & Requirements

Must-have

  • Customer support skills
  • Computer software skills
  • Excellent verbal communication
  • Excellent written communication

Nice-to-have

  • User training experience
  • Understanding of accessibility
  • Freshdesk Ticketing System
  • Google Cloud
  • Adobe Acrobat

Key Requirements

  • Empathy
  • Multitasking ability

Work Rights

Not specified

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