Digiops - Customer Specialist

octopusenergy.nz

Remote, New Zealand
Remote
Digital customer specialist role
Customer communication via email and chat
Out-of-hour coverage
Octopus Energy is seeking a Digital Customer Specialist to join their remote operations team, focusing on providing exceptional customer support for their electric vehicle charging platform, Electroverse. The role requires flexibility to cover evening and weekend hours, engaging with customers via email and online chat

Job Summary

  • We’re making electric vehicle ownership as smart and as simple as possible by building the giant, virtual charging platform of the future.
  • You’ll speak to our customers over email and online chat.
  • This is a remote role (with some office visits) helping us offer out-of-hour coverage to our customers who charge up on Electroverse in the evenings and weekends - flexibility is key!

Matching Summary

Match Score: 85

Octopus Energy is seeking a Digital Customer Specialist to join their remote operations team, focusing on providing exceptional customer support for their electric vehicle charging platform, Electroverse. The role requires flexibility to cover evening and weekend hours, engaging with customers via email and online chat.

Skills & Requirements

Must-have

  • Digital Customer Specialist role
  • Customer communication via email and chat
  • Out-of-hour coverage
  • Evening and weekend availability

Nice-to-have

  • Smart and simple EV ownership
  • Global eMobility player
  • Expanding internationally
  • Building exciting new features

Key Requirements

  • Flexibility is key

Work Rights

Not specified

Tailored Resume

Cover Letter