Customer Support Agent (healthcare - Mexico)

Oneimaging

Remote
Base: $1,000pm usd; bonus/equity: not specified; b...
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Inbound communications management
Multi-channel communication
Problem-solving and issue resolution
** OneImaging is seeking a Customer Support Agent for their healthcare services to manage member communications and scheduling inquiries. The role emphasizes exceptional communication skills, problem-solving abilities, and a customer-focused approach to enhance member satisfaction. **

Job Summary

  • Engage members and partners by managing all inbound communications via phone, text, email, and chat, answering questions accurately and guiding them through the One Imaging member journey.
  • Solve member problems using available resources, notes, and critical thinking, aiming for on-call resolution whenever possible and overcoming objections with proven techniques.
  • Deliver outstanding experiences by engaging members with empathy, professionalism, and clarity, collaborating cross-functionally, and consistently hitting targets for call volume, handle time, and member satisfaction.

Matching Summary

Match Score: 75

** OneImaging is seeking a Customer Support Agent for their healthcare services to manage member communications and scheduling inquiries. The role emphasizes exceptional communication skills, problem-solving abilities, and a customer-focused approach to enhance member satisfaction. **

Salary

Base: $1,000/mo USD; Bonus/Equity: Not specified; Benefits: Work from home and flexible schedule, Opportunities for professional development and growth

Skills & Requirements

Must-have

  • Inbound communications management
  • Multi-channel communication
  • Problem-solving and issue resolution
  • Member satisfaction and trust building
  • Professional and empathetic communication

Nice-to-have

  • Concierge approach
  • Premium-quality radiology network
  • Reducing imaging costs
  • Seamless handoffs
  • Building trust and reducing friction

Key Requirements

  • C2-level mastery in English
  • 2+ years in customer service/support
  • High school diploma required
  • Associate’s or Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter