Service Desk Specialist Iii

Astreya

Multiple Locations
Hybrid
Advanced incident support
Hardware and software troubleshooting
Ticket management experience
The Service Desk Specialist III provides advanced technical support for global clients

Job Summary

  • The Service Desk Specialist III provides advanced technical support for global clients.
  • This role involves troubleshooting complex incidents and mentoring junior agents.
  • You will contribute to process improvements and maintain a strong customer service focus.

Matching Summary

The Service Desk Specialist III provides advanced technical support for global clients.

Skills & Requirements

Must-have

  • Advanced incident support
  • Hardware and software troubleshooting
  • Ticket management experience

Nice-to-have

  • Mentoring L1 agents
  • Collaboration with cross-functional teams
  • Experience with remote workforce

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 1–4 years of IT support experience
  • Experience with ticketing systems

Work Rights

Not specified

Tailored Resume

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