Sr Associate Technical Support Delivery Analyst - Learning

Workday Inc

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Fully remote
2 years saas enterprise software experience
Object oriented programming knowledge
Log file analysis capabilities
Workday Inc is seeking a Senior Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role involves handling support cases, troubleshooting issues, and collaborating with various teams to ensure customer satisfaction in a remote work environment

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
  • Workday offers flexible work schedules requiring at least 50% time in-office per quarter, along with opportunities for professional growth and career pathing.

Matching Summary

Match Score: 85

Workday Inc is seeking a Senior Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role involves handling support cases, troubleshooting issues, and collaborating with various teams to ensure customer satisfaction in a remote work environment.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing support

Skills & Requirements

Must-have

  • 2 years SaaS Enterprise software experience
  • Object Oriented Programming knowledge
  • Log file analysis capabilities
  • SQL syntax proficiency
  • API client tool usage

Nice-to-have

  • Creative approach to problem solving
  • Resilience under tight timeframes
  • Mentoring and coaching others
  • Knowledge Centered Service contribution
  • Health monitoring tools experience

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Experience supporting HCM, Talent Acquisition, or Talent solutions
  • Previous experience with web service integrations (SOAP, WSDL, XML)

Work Rights

Not specified

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