68022240 - Senior Human Services Program Specialist

Agency for Health Care Administration

Doral, FL, US
Base: $1,636.98 - $2,128.07 biweekly; bonus/equity...
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Two years professional customer service experience
Fast-paced consumer centric environment experience
Knowledge of medicaid policies and procedures
** The Agency for Health Care Administration is seeking a Senior Human Services Program Specialist to enhance health care delivery through the Florida Medicaid Program. The role requires strong customer service skills, knowledge of Medicaid policies, and the ability to work in a fast-paced, team-oriented environment. **

Job Summary

  • This position serves as a Choice Counselor within the Medicaid Helpline Contact Center to enhance health care delivery through the Florida Medicaid Program.
  • The incumbent is responsible for answering calls from recipients and providers, verifying identity for HIPAA compliance, and assisting with plan enrollment and grievance resolution.
  • Employees receive excellent benefits including health insurance, state retirement options, paid leave, and opportunities for career advancement within a diverse workforce community.

Matching Summary

Match Score: 75

** The Agency for Health Care Administration is seeking a Senior Human Services Program Specialist to enhance health care delivery through the Florida Medicaid Program. The role requires strong customer service skills, knowledge of Medicaid policies, and the ability to work in a fast-paced, team-oriented environment. **

Salary

Base: $1,636.98 - $2,128.07 biweekly; Bonus/Equity: Not specified; Benefits: Health insurance, life insurance, dental, vision, retirement, paid leave

Skills & Requirements

Must-have

  • Two years professional customer service experience
  • Fast-paced consumer centric environment experience
  • Knowledge of Medicaid policies and procedures
  • Contact center and Choice Counseling knowledge
  • Proficiency with computer systems like Excel Outlook

Nice-to-have

  • Bilingual English Spanish language skills preferred
  • Six months Medicaid call center experience
  • Creative flexible innovative work style
  • Ability to thrive in team based environment
  • Experience with high-volume call settings

Key Requirements

  • Two years of professional customer service experience
  • Six months Medicaid call center experience (preferred)
  • Bilingual English/Spanish skills (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter