Manage a portfolio of existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR)
Job Summary
Manage a portfolio of existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR).
Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs.
Benefits include 18 days annual leave, 100% medical and dental insurance, Life Insurance, and Employee Assistance Program.
Matching Summary
Manage a portfolio of existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR).
Skills & Requirements
Must-have
Drive adoption and outcomes
Increase Net Revenue Retention (NRR)
Manage existing Darktrace customers
Collaborate with Sales and Technical Resources
Conduct business reviews with client leadership
Identify and negotiate upsell/cross-sell opportunities
Manage customer escalations to resolution
Nice-to-have
Passion for cybersecurity and AI
Deliver exceptional customer service
Build strategic partnerships internally
Key Requirements
Minimum 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting
Strong communication and presentation skills
Familiarity with enterprise networking technology (preferred)
Foundational understanding of cybersecurity concepts