Sr Customer Service Representative

GENUINE PARTS COMPANY

Chicago, IL, United States
Customer order processing
Product and service knowledge
Negotiation skills
The Senior Customer Service Representative responds to customer inquiries and places orders to ensure customer expectations are met while developing strong customer relationships

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places orders to ensure customer expectations are met while developing strong customer relationships.
  • This role provides guidance to less experienced representatives and influences gross profit through pricing negotiations within set parameters.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid time off.

Matching Summary

The Senior Customer Service Representative responds to customer inquiries and places orders to ensure customer expectations are met while developing strong customer relationships.

Skills & Requirements

Must-have

  • customer order processing
  • product and service knowledge
  • negotiation skills
  • inventory management
  • customer relationship building
  • multi-tasking and time management
  • excellent communication skills

Nice-to-have

  • coaching and guidance abilities
  • process improvement focus
  • reliability and attention to detail

Key Requirements

  • high school diploma or GED
  • five or more years related experience
  • no licenses or certifications required

Work Rights

Not specified

Tailored Resume

Cover Letter