This role offers a unique two-phase opportunity transitioning from QA Lead during UAT to Production Support Service Delivery Manager post-implementation
Job Summary
This role offers a unique two-phase opportunity transitioning from QA Lead during UAT to Production Support Service Delivery Manager post-implementation.
The position requires leading a team of analysts to ensure high-quality client support while optimizing operational efficiency and mitigating risks.
Candidates will benefit from a flexible work model, comprehensive benefits including a 401K plan, and opportunities for career growth in a collaborative environment.
Matching Summary
This role offers a unique two-phase opportunity transitioning from QA Lead during UAT to Production Support Service Delivery Manager post-implementation.
Skills & Requirements
Must-have
8+ years QA experience with leadership
5+ years in QA leadership capacity
Agile methodologies and software testing
User Acceptance Testing (UAT) management
Client relationship building and trust
Operational excellence and process optimization
Nice-to-have
Experience with offshore teams
Artificial Intelligence in testing solutions
Flexible work model adaptability
Willingness to travel within Canada or US
Innovation and continuous improvement mindset
Key Requirements
University degree in computer science, engineering, or business