Patient Advocate

BILH (Beth Israel Lahey Health)

Plymouth, Massachusetts, USA
Base: $54,080.00 usd - $74,880.00 usd; bonus/equit...
Service excellence and patient satisfaction
Investigating and resolving patient grievances
Daily rounds on hospital units
The Patient Advocate will support the vision and strategy for service excellence, as well as complaint/grievance management

Job Summary

  • The Patient Advocate will support the vision and strategy for service excellence, as well as complaint/grievance management.
  • Primary functions include investigating, resolving, documenting and reporting of all patient and visitor compliments, concerns and major grievances to leadership and staff.
  • The organization requires all staff to be vaccinated against influenza (flu) as a condition of employment.

Matching Summary

The Patient Advocate will support the vision and strategy for service excellence, as well as complaint/grievance management.

Salary

Base: $54,080.00 USD - $74,880.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Service excellence and patient satisfaction
  • Investigating and resolving patient grievances
  • Daily rounds on hospital units
  • Customer service skills
  • Analytical and troubleshooting skills
  • Microsoft applications proficiency

Nice-to-have

  • Emotional support for patients and families
  • Facilitating family meetings
  • Supporting culture change initiatives
  • Team player approach

Key Requirements

  • Bachelor’s degree required
  • Experience in supporting culture change
  • Progressive experience in deploying process improvement
  • Ability to interpret medical record

Work Rights

Not specified

Tailored Resume

Cover Letter