Customer Service Team Leader

16

Not specified; benefits: 26 weeks pyid pyrental le...
Not specified (assumed to be flexible based on company culture)
Strong leadership abilities
Clear and approachable communicator
Advanced computer skills
Aussie Broadband is seeking a Customer Service Team Leader to manage a team supporting residential customers with technical and account inquiries. The ideal candidate should possess strong leadership abilities, customer service understanding, and be tech-savvy, with a commitment to fostering an inclusive workplace culture

Job Summary

  • You will lead a team of consultants supporting residential customers with technical and account enquiries while overseeing performance and service standards.
  • The company offers 26 weeks paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
  • Aussie Broadband is a B Corp Certified company that values inclusion, diversity, and maintaining the highest standards for social and environmental performance.

Matching Summary

Match Score: 85

Aussie Broadband is seeking a Customer Service Team Leader to manage a team supporting residential customers with technical and account inquiries. The ideal candidate should possess strong leadership abilities, customer service understanding, and be tech-savvy, with a commitment to fostering an inclusive workplace culture.

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off Mobile services

Skills & Requirements

Must-have

  • Strong leadership abilities
  • Clear and approachable communicator
  • Advanced computer skills
  • Customer service understanding
  • Proficient in negotiation

Nice-to-have

  • Telco industry knowledge
  • Innovative thinking
  • Works well independently
  • Tech-savvy mindset
  • Growth mindset for leadership

Key Requirements

  • Leadership experience required
  • Customer service background needed
  • Technical aptitude preferred

Work Rights

Not specified

Tailored Resume

Cover Letter