Manager, Customer Advocacy

UOB

Central Region, Singapore
Customer issue data analysis
Complaints classification accuracy
Service quality improvement
UOB is a leading bank in Asia with a global network spanning 19 countries and territories

Job Summary

  • UOB is a leading bank in Asia with a global network spanning 19 countries and territories.
  • The role involves conducting granular analysis of customer issues to identify trends and recurring themes.
  • The company values honorable, enterprising, united, and committed principles to drive long-term success.

Matching Summary

UOB is a leading bank in Asia with a global network spanning 19 countries and territories.

Skills & Requirements

Must-have

  • Customer issue data analysis
  • Complaints classification accuracy
  • Service quality improvement
  • Stakeholder communication
  • Complaint management frameworks

Nice-to-have

  • Proactive process improvement mindset
  • Collaborative work approach
  • High attention to detail

Key Requirements

  • Strong analytical skills
  • Understanding of customer service operations
  • Effective stakeholder-management skills

Work Rights

Not specified

Tailored Resume

Cover Letter