Manager, Technical Support Engineering – Workday Platform

Workday

Fully remote with required in-office time of at least 50% each quarter.
Workday prism analytics expertise
Sql and python data analysis skills
24x7 on-call rotation management
Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform, emphasizing leadership, technical expertise, and customer satisfaction. The role involves mentoring a global team, driving technical investigations, and enhancing customer outcomes while fostering a collaborative culture

Job Summary

  • This role involves leading a high-performing global team to deliver world-class support for Workday's Analytics Platform.
  • The company is a Fortune 500 enterprise focused on AI-driven people, money, and agent management solutions.
  • Candidates must be willing to participate in a 24x7 on-call rotation and conduct post-mortems for critical incidents.

Matching Summary

Match Score: 85

Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform, emphasizing leadership, technical expertise, and customer satisfaction. The role involves mentoring a global team, driving technical investigations, and enhancing customer outcomes while fostering a collaborative culture.

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • SQL and Python data analysis skills
  • 24x7 on-call rotation management
  • Distributed systems troubleshooting
  • Log analysis and root cause resolution
  • Team leadership in technical support

Nice-to-have

  • Experience with Jupyter Notebooks
  • Knowledge of financial data structures
  • Strong customer communication skills
  • Inclusive collaborative culture building
  • Proactive operational resilience planning

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years experience leading technical teams

Work Rights

Not specified

Tailored Resume

Cover Letter