Customer Service - French/german/spanish/italian

Concentrix

Suzhou, China
Fluent french or german or spanish or italian
Respond to escalated technical support calls
Assist clients with smart home products
The Sr Advisor I, Technical Support provides the most advanced technical support to client customers, responding to escalated and unresolved calls

Job Summary

  • The Sr Advisor I, Technical Support provides the most advanced technical support to client customers, responding to escalated and unresolved calls.
  • Assist clients with inquiries related to logistics, returns and exchanges, and after-sales technical support for smart home products on Amazon's official website and overseas e-commerce platforms.
  • Working hours are 15:00-24:00 during daylight saving time (16:00-1:00 during standard time), with a five-day work week and two days off.

Matching Summary

The Sr Advisor I, Technical Support provides the most advanced technical support to client customers, responding to escalated and unresolved calls.

Skills & Requirements

Must-have

  • Fluent French or German or Spanish or Italian
  • Respond to escalated technical support calls
  • Assist clients with smart home products
  • Work five days and rest for two days
  • Communicate via email, online, and voice

Nice-to-have

  • Strong customer service orientation
  • Efficient and accurate responses
  • Professional service delivery
  • Patience in customer contact situations
  • Pleasant and professional tone

Key Requirements

  • Fluent French or German or Spanish or Italian
  • Ability to learn
  • Strong problem solving skills
  • Proficient attention to detail
  • Skilled in multi-tasking
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

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