Présentant Principal Du Centre D'appels Sinistres - Contrat De 6 Mois - Montréal

Zurich Insurance Company Ltd

Montréal, Canada
On-site (3 days per week in-office)
Claims management experience
Customer service experience
Handle simple and complex claims
Zurich Insurance Company Ltd is seeking a Principal Claims Call Center Representative for a 6-month contract in Montréal. The ideal candidate should have experience in claims management and customer service, with a focus on delivering quality service in a collaborative environment

Job Summary

  • Zurich Canada is seeking a Claims Call Center Representative for a 6-month contract to handle simple and complex claims and manage specialized projects on innovative initiatives.
  • You will collaborate closely with internal and external partners to deliver quality service in an environment where your opinion matters.
  • The role requires a hybrid work model with three days in person per week, potentially including office time or client engagements.

Matching Summary

Match Score: 85

Zurich Insurance Company Ltd is seeking a Principal Claims Call Center Representative for a 6-month contract in Montréal. The ideal candidate should have experience in claims management and customer service, with a focus on delivering quality service in a collaborative environment.

Skills & Requirements

Must-have

  • Claims management experience
  • Customer service experience
  • Handle simple and complex claims
  • Collaborate with internal and external partners
  • Achieve quality, call availability, and productivity targets

Nice-to-have

  • AI-powered tools
  • Innovative initiatives
  • Diverse and inclusive environment
  • Continuous improvement opportunities

Key Requirements

  • High school diploma or equivalent
  • Minimum 2 years customer service experience
  • Minimum 2 years contact center experience
  • Insurance knowledge is a plus

Work Rights

Not specified

Tailored Resume

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