Airwallex is the only unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide
Job Summary
Airwallex is the only unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide.
Responsibilities include acting as an escalation point for customer inquiries, managing operational workflows, and developing strategies to retain and improve customer satisfaction.
The company values builders with founder-like energy who are motivated by their mission and operating principles, offering opportunities for accelerated learning and true ownership.
Matching Summary
Airwallex is the only unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide.
Skills & Requirements
Must-have
Customer Success Management
Account Management
Customer Support
Client Escalation Point
Revenue Generation
Customer Lifecycle Management
Nice-to-have
Founder-like energy
Ambitious work
Accelerated learning
Problem-solving mindset
Humility and collaboration
AI for efficiency
Key Requirements
1-2 years customer-facing experience
Strong sales acumen
Exceptional organizational skills
Proven ability to prioritize
Team-oriented attitude
Strong verbal and written communication in Mandarin, Cantonese and English