Customer Banking Specialist - Docklands

Commonwealth Bank

Docklands, Victoria, Australia
In-person (30 hours per week, monday - friday 9.30am-4pm)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
The Commonwealth Bank is seeking a Customer Banking Specialist for its Docklands branch, responsible for providing exceptional customer service while assisting clients with their banking needs. Candidates should have experience in customer-facing roles, strong communication skills, and a commitment to enhancing customer financial wellbeing

Job Summary

  • As the Customer Banking Specialist in our Docklands Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a Customer Banking Specialist for its Docklands branch, responsible for providing exceptional customer service while assisting clients with their banking needs. Candidates should have experience in customer-facing roles, strong communication skills, and a commitment to enhancing customer financial wellbeing.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Risk-adverse culture championing

Nice-to-have

  • Building customer financial wellbeing
  • Holistic customer solutions
  • Positive customer life impact

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask right questions
  • Ability to work in busy retail environment

Work Rights

Not specified

Tailored Resume

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